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Patient Registration Processes
Driving Profitability

The Challenge

If your vein practice is like most, it has become an ongoing struggle to establish and maintain adequate patient registration processes due to frequent insurance procedural changes, staff turnover, and inadequate staff training. As a result, you may be experiencing registration errors, little or no pre-verification of insurance coverage, and the absence of an effective collection policy for insurance deductibles, co-pays and past-due patient balances.

How Can MDmanagement Help?

MDmanagement’s experienced Revenue Cycle staff will analyze all aspects of your patient registration processes and focus on ways to improve the processes of appointment scheduling, patient registration and patient data capture.

Patient Registration problems rarely stem from a single source; they are most often the result of deficiencies in education, training, staffing levels, workflow, or poorly implemented software. Each deficiency must be addressed as part of a coordinated solution to obtain real improvement.

What You Can Expect

To start the Patient Registration Process Review, we establish baseline measurements of your current staff performance and create applicable benchmarks. We then complete a detailed operational assessment of the Patient Registration process to identify deficiencies and opportunities for operational and financial improvements.

Upon completion, we will provide a written action plan containing an assessment of your overall Patient Registration processes and recommendations for the creation, implementation and monitoring of workable solutions going forward.

Benefits

Typical improvements include:

  • Improved scheduling of all patients
  • Increased pre-verification of insurance
  • Increased cash flow through significant increase in the real-time collection of insurance co-pays, deductibles and past-due balances
  • Greater accuracy and completeness of patient demographic information
  • Reduction of associated claim denials
  • Improved patient convenience and satisfaction

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